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Imagine working in Aladdin’s Cave, this is the feel that Hobbycraft offers in our stores!
There’s no bigger or better place for craft supplies, in a market place traditionally serviced by small specialist shops, we cater for more than 250 activities and stocks over 30,000 different products all under one roof!
We aim to make things simple for our customers and colleagues, embrace new ideas and we all work as a team in order to deliver great results. If you delight putting a smile on customer’s face and have a passion for craft, then Hobbycraft is the place for you.
Reporting into the Territory Manager, You will be responsible for supporting the Management Team to ensure the profitable and efficient operation of the store. You will have excellent communication skills as well as being a good team worker and will enjoy dealing with customers and assisting your colleagues.
You will be adaptable and be able to react to change in a positive manner.
As a Team Leader, you will ensure the smooth running of the shop, and maintaining the shop standards by:
Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
Overseeing operation including merchandising, goods in, warehouse operations and duty management
Supporting and coaching our new colleagues
Co-ordinating the workload of Colleagues
Answering customer enquiries in a polite manner
Ensuring that any issues concerning customer care are reported to the Territory Manager
Ensuring that all Health & Safety procedures are effectively carried out and reporting any concerns to the Territory Manager
You must be passionate about craft and be able to demonstrate at least one craft to high standard!
A minimum of 1 years previous retail experience is essential (managerial or supervisory roles will be advantageous)
Hours: The role is full time covering 37.5 hours per week including weekend. As a Team Leader you may be required to work additional hours from time to time in order to meet the business trading needs.
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