Mobility Aids Spoke Volunteer-British Red Cross

Role descriptionMobility Aids Spoke Volunteer
Location: Dundee

About the role
A Mobility Aids Spoke Volunteer will be on hand to deal with wheelchair requests and enter details onto a database. This key role will enable people to return home after an illness or surgery and help them to remain independent or go on a holiday or trip with friends or family. The beneficiary is at the centre of everything we do.

Tasks included in this Role:
Taking calls and enquiries from people wanting to borrow a wheelchair
Giving information about other Red Cross services, where appropriate
Updating service user records and other administrative tasks using computer based systems
Demonstrating how to use and look after our wheelchairs
Receiving and recording donations

This role requires volunteers to have a Criminal Record check (DBS / PVG / Access NI).

About the Team
The British Red Cross provides valuable short-term support to vulnerable people in the UK, whether they're recovering from an operation, need a wheelchair or just need help coping around the house. Our volunteer-led Mobility Aids Service provides wheelchair delivery and short-term loans of equipment across the UK, helping tens of thousands of people every year.

About the person
We are looking for an individual who:
Is willing to uphold the Fundamental Principles of the International Red Cross and Red Crescent Movement and adhere to the Society's Equal Opportunities Policy
Is willing to act in accordance with our values and behaviours framework
Is willing to uphold people's dignity at all times
Is willing to attend induction and appropriate training
Is willing to use our IT systems and has basic IT skills
Enjoys meeting people and helping them to remain independent
Has good communication skills

About the organisation
The British Red Cross helps millions of people in the UK and around the world to prepare for, respond to and recover from emergencies, disasters and conflicts.

We are part of the global Red Cross and Red Crescent humanitarian network and we refuse to ignore people in crisis.


Young People and This Role
We value the energy and enthusiasm that young people bring to this role. To undertake this role you need to be 16+. However (subject to a risk assessment, safeguarding requirements and parental consent) those aged 15 can be involved in a variety of activities such as promoting the service, supporting other volunteers and undertaking training.

Our Promise
We value the skills and experience that people bring to the organisation. We will work with you to look at your knowledge and skills and help make an assessment about which elements of the learning for your role you will need to complete with us and recognise where you may already know all that you need to confidently and safely carry out your duties. We want to try and make sure that you get all the training you need, no more and no less.

The British Red Cross is committed to being an inclusive employer with a diverse workforce. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences - including disabled and ethnic minority candidates. This is to contribute to the breadth of experience we need to respond to people in crisis.

Refusing to ignore people in crisis

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