Handover Specialist - Peter Vardy

Location: Dundee
Hours: 21.5hrs
Job type: Part Time
Wage: £19,000

The role of the Handover Specialist is to provide a courteous, professional and friendly service to our guests, ensuring complete guest satisfaction from the point of the sale being concluded to the professional handover of the vehicle.
Handover Specialist Duties;
Ensure all Guests are met at point of sale and their delivery date expectation is met correctly.
Ensure accuracy of all deal files including signatures, funding, deposit, paperwork and Authorised Manager signature
Resolve any outstanding paperwork issues prior to submitting the deal file to GXM
Ensure that the Guest is informed on a regular basis of the progression of their new vehicle
Exceeds PV & manufacturers national average CSI score, by ensuring Guest Satisfaction is always 10 out of 10.
Ensure that any telephone, email or written enquiries are dealt with in a prompt, courteous and efficient manner
Ensure all vehicles are paid out prior to handover
Ensure a final inspection of all vehicles is carried out prior to Guest Handover, a minimum of 2 hours prior to delivery
Ensure all part exchange documents, book pack and spare key is obtained from the Guest prior to handover of new vehicle.
Ensure Final Demands & Needs is completed at point of Handover and is FCA compliant, ensuring any up-sell opportunities are optimised.
The role will suit someone who has experience working in a fast paced, face to face customer service environment, as full training will be provided.

You must also have;
Full UK Driving License
Exceptional customer service skills
Competent using computer and a good level of administration skills

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