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How will you make a difference?
Here's the short answer;
Customer service is at the heart of everything that we do at Asda. Every customer expects great service and Asda customers are no exception. We expect you to be warm and friendly to all our customers. In your role as a George Colleague, you have a great opportunity to welcome customers, talk to them, sell to them and make their shopping trip so memorable. We treat our customer service very seriously, and to help us continually improve our standards of service, we have a mystery shopper survey. Everyone’s target is 100% and you should always aim for 100% service to every customer you serve. We should also be passionate about the standards of shop keeping on the sales floor. We also expect you to be passionate about great shop keeping, driving your wastage down and the sales up.
We’re proud of our warm and friendly service. It’s what our customers love and have come to expect. So we’ll always expect you to:
Be friendly, welcome every customer with a smile and say hello. Give every customer your full attention whilst listening to their requests. Remember to give warm and friendly service
Talk about your products – advise customers on lines that could compliment their purchases i.e. ties with shirts
Merchandise products in size order
Ensure all products have correct hanger and size lozenge
Ensure Belts, buckles, laces, buttons are fastened
Never walk past items on the floor – pick them up immediately and put them back in the correct location
Have Maximum availability and maintain this at all times
Check the warehouse if an item is not on sale, and wow your customers by sourcing and out of stock product from another store
Take part in the daily rumble process in store where all colleagues stop the tasks that they are doing and size and tidy a zone that has been allocated to them by the George Manager
Keep fitting rooms clean and tidy
Assist with customer queries and complaints
And much more!!
Position Type: Permanent
Hours Per Week: (7.5 hrs = 1 day) 23
Shift Pattern: Days Shift Group