Retail Advisor - O2

Retail Advisor 30hrs, Dundee - Murraygate

Your role:

Your role as a Full time/Part time Advisor is to be a high performing, self -motivated and engaged team member who is really clear on what great in-store performance and customer service looks like.

As part of a leading brand we offer a differential customer experience. You will do this by getting to know our customers through having great conversations and understanding their needs and what they want so that you can sell the right product and service to them. Making every day better for our customers through personal experiences that count.

The main responsibilities of the role are:

Being passionate about O2`s products, services and propositions and understanding what we offer as a business. Becoming an expert in all things O2
Working to and following our customer excellence framework to make sure you are delivering a great personalised customer service/experience in store
Working to store targets - selling and discussing products, services and propositions that meet the customer needs in an enthusiastic and knowledgeable way
Being aware of your own performance and the team performance and how it contributes to O2`s success
Using in store systems and working to processes. Taking ownership of what you do and making sure the Store operates effectively and within compliance
Taking ownership for your development with support from your Store Leader, Territory Trainers and our Academy and Learning Zone
Supporting the Store Leadership team to open and close the Store
Working with your team to take ownership of the store appearance. Taking pride in where you work

Skills and Experience Needed

What we look for:

Someone who can have great conversations easily with our customers and who loves to provide a personalised experience. Making our customers love O2.
The ability to build trusting relationships
Someone who is driven to work to targets and deadlines and achieve great results
Someone with an outgoing personality who gets along with others
A great team player
Someone who has an interest in technology and mobiles

What we will give you:

Competitive salary £15,554 increasing to £17,558 pro rata, after successful probationary period
Superb accreditation programme with ability to earn up to £19,753
up to 23 Holidays days
Fantastic induction programme
Learning and Development support
Flexible benefits to suit you

Additional Information

Hours: 30hrs (Full flexibility required)

For information on how to apply please leave your details below.

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