Modern Apprentice Administrative Assistant-Scottish Government

Salary: Modern Apprenticeship - £18,392 - £20,732
Location: Dundee
Hours: Around 37.00 per week
Closing Date: 20 August 2018 at midnight
Employment Type: Modern Apprenticeship

The recruitment of Modern Apprentices is a fair, open and merit based process (16+) and with permanence from the start of the apprenticeship. Applicants must be unemployed or contracted to work 16 hours or less a week. Please state you meet these requirements on your application. Candidates with a disability who meet the essential criteria below will be invited to the assessments.

We believe that social security is a human right and we are working to make sure that people get what they are entitled to. We believe that they should be able to get support when and where they need it and this is exactly the way we will approach the delivery of the assistance that is devolved. Social Security Scotland will be built with you – not for you. Together let’s build a public service to be proud of.

These roles offer the opportunity to work in new and developing teams that will be a part of Scotland’s new social security agency’s Finance Unit. One post will be to support the Debt Management Team and one post will support the Counter Fraud Team. This is a very exciting opportunity and would be ideal for someone who has an interest in Finance or Fraud.

Whatever your age, experience or background you’ll enjoy a comprehensive induction and training programme that will ensure you are confident and capable of fulfilling the duties required in your new job.

Main Duties
This is an important role within the agency which will involve a range of duties to ensure that we provide an excellent service to Scotland’s citizens.

Although individual Administration Assistants are unlikely to be required to carry out all of the duties listed below, you will need to be adaptable and flexible as our systems and structures are established and the service we provide develops and grows. The main duties are:
•Provide administrative support to the Debt Management or Counter Fraud Leads
•Arranging meetings, this also includes ensuring urgent matters are actioned and that relevant papers are ready for use ahead of meetings.
•Manage the travel arrangements for the Debt Management or Counter Fraud Leads. This includes booking travel and accommodation.
•Carry out administrative tasks which may include appointment booking, car hire, hospitality for colleagues.
•Act as a requisitioner for any such orders through the Scottish Government’s electronic ordering and payment system.
•Maintain correct and up-to-date client information.
•Updating and carrying out tasks on the Debt Management and Counter Fraud systems.
•Handle sensitive and personal information in line with confidentiality rules.
•Provide accurate answers and information to client questions with compassion which may be by telephone, face to face, email and online.

Throughout the first 12 months the candidate will be expected to gain a relevant SVQ qualification. Support will be provided by an internal assessor who will work with the successful candidate on a monthly basis. Time will be given to work on your qualification, this includes presenting 2 presentations.

Essential Criteria
When applying for this job, using the STAR approach is recommended. You can find more information on STAR by reading the Additional Information page for this job on our recruitment website at:
•Demonstrate the ability to manage your own behaviour and actions in a range of different situations.
•Demonstrate you can communicate well with diverse groups of people.
•Ability to deal with requests and queries from a range of clients.
•Ability to set priorities and manage time effectively.

For more info and a direct link to apply, please leave your details below. If you think you need help with building/ Adapting your CV or cover letter please visit the support section of the app

Good Luck!

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